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I am about to go through one of my least favourite processes in a large organisation; recruitment. I have hired a few people over the last couple of years and have had great success in building a strong team. I attribute almost all of this to hiring intelligently. What is the first thing you look [...]

What do you do if your insurance company starts offering a lower level of service than you expec from them? You switch to another provider. So why do people who only service internal customers fail to see this? What they fail to understand is that if you are not offering an expected level of service [...]

Have you ever found yourself with people reporting to you who you think are ready for the next challenge in their career, bit you are not sure how to put the pressure on them to force them to “step-up”? Up until Christmas we were a team of four with two of us having been in [...]

I’m sure we all come across this, the project that is never finished because one moving part is just not perfect. In the past this has plagued me as an individual (my blog design still isn’t good enough) but at what point do you let that fact delay the underlying goal you are trying to [...]

I caught up with some colleagues last night to say goodbye to two friends that are leaving NAB to move on to other things. This is sad as these are both public, renowned members of the innovation community and they’ll be sorely missed. I met one particular person last night who I knew only through [...]

It is that time of year again when we reflect on the year that’s been whilst looking to the future. In my world that means it is time to look at my personal development needs and what skills I need to improve to reach the next stage of my career. Generally when people think about [...]