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I am about to go through one of my least favourite processes in a large organisation; recruitment. I have hired a few people over the last couple of years and have had great success in building a strong team. I attribute almost all of this to hiring intelligently. What is the first thing you look [...]

What do you do if your insurance company starts offering a lower level of service than you expec from them? You switch to another provider. So why do people who only service internal customers fail to see this? What they fail to understand is that if you are not offering an expected level of service [...]